Privacy Policy

SolarWindMart is committed to protecting the privacy, confidentiality, and responsible use of information shared by borrowers, finance partners, lenders, and website visitors.

• This Privacy Policy explains what information we collect, how we use it, when we share it, and how we work to protect it across our solar loan platform and related support workflows.
• By accessing the website, creating an account, submitting an enquiry, uploading documents, or applying for financing, you acknowledge the practices described in this Privacy Policy.

We may collect information directly from you, automatically through your use of the website, and from participating lenders, service providers, or authorised partners where relevant.

• The categories of information collected may include identity details, contact information, financing requirements, location data, uploaded documents, device signals, and communication records.
• The information requested may vary depending on whether you are browsing, contacting support, applying as a borrower, or registering as a finance provider or lending partner.

We may collect personal information that identifies or relates to you as an individual.

• This may include your name, email address, phone number, city, state, country, pincode, street address, and account credentials or profile details you choose to provide.
• Where allowed by applicable law and required for service delivery, we may also collect communication preferences, support messages, and identity-related details submitted during application or verification.

To support solar financing enquiries and applications, we may collect financial and loan-related information relevant to eligibility, matching, and lender review.

• This may include desired loan amount, financing type, income range or annual income, estimated credit score or credit rating, property type, electricity bill details, and installation timeframe.
• If you proceed with a loan-related workflow, additional details may be collected to support underwriting coordination, compliance review, or provider-side response handling.

The platform may allow you to upload documents needed for verification, eligibility review, or lender assessment.

• Examples may include identity proof, address proof, tax records, bank statements, salary records, property documents, business certificates, electricity bills, and other supporting files requested by the process.
• Document uploads are used to assist application flow, but the final sufficiency and acceptability of documents may be determined by the relevant lender or finance partner.

We use collected information to operate, maintain, improve, secure, and support the website and its solar financing workflows.

• This may include account creation, borrower-provider matching, loan application handling, lender coordination, document management, communication support, fraud prevention, analytics, reporting, and service improvement.
• We may also use information to comply with legal obligations, enforce platform rules, investigate misuse, and deliver important operational, security, or policy-related notices.

We may use cookies, session storage, analytics tools, and similar technologies to improve performance, remember preferences, and understand how visitors use the website.

• These technologies may help us support login sessions, language and currency preferences, navigation consistency, page performance monitoring, and usage analytics.
• You may be able to control certain cookies through your browser settings, but disabling them may affect some website functionality or personalisation.

To help process a solar financing request, we may share relevant borrower or business information with participating lenders, NBFCs, banks, or authorised finance partners.

• Information shared may include the details necessary to review eligibility, communicate with you, assess documents, respond to your request, or progress the financing workflow.
• Once information is shared with an independent lender or partner for active processing, that party may apply its own lawful privacy, compliance, and retention requirements.

The website may rely on third-party services to support hosting, storage, analytics, form handling, communication, payments, document management, or other operational functions.

• These third parties may process information on our behalf subject to contractual, technical, or operational safeguards where applicable.
• We are not responsible for the independent privacy practices of third-party websites, tools, or services that are not controlled by us, and users should review those policies separately where relevant.

We use commercially reasonable administrative, technical, and operational measures to help protect information from unauthorised access, misuse, disclosure, alteration, or destruction.

• Examples may include access controls, restricted dashboard visibility, application workflow permissions, secure storage practices, and monitoring of suspicious activity.
• No internet-based platform can guarantee absolute security, and users remain responsible for protecting their credentials and submitting information responsibly.

We retain information for as long as reasonably necessary to provide services, support active financing workflows, comply with legal obligations, resolve disputes, and maintain business records.

• Retention periods may vary based on the type of information, whether an application remains active, whether a lender has received the information, and any applicable regulatory or contractual obligations.
• Where appropriate and legally permissible, information may be deleted, anonymised, archived, or securely restricted after it is no longer required.

Depending on applicable law, you may have rights regarding access to your information, correction of inaccurate data, withdrawal of certain consents, or objection to specific processing activities.

• Users may contact us to request updates to account information, seek clarification regarding stored data, or ask questions about how their information is being used through the platform.
• Certain requests may be limited where retention or processing is required for legal, contractual, security, fraud-prevention, or lender-processing purposes.

We may send product updates, service notices, financing-related information, or promotional communications where permitted by law or where you have provided appropriate consent.

• You may opt out of non-essential marketing communications using the unsubscribe option provided or by contacting us directly, subject to reasonable processing time.
• Operational, account-related, security, or application-status messages may still be sent where necessary to support your use of the platform or an active financing workflow.

The platform is not intended for children who are not legally eligible to enter into financial or contractual arrangements under applicable law.

• We do not knowingly solicit or intentionally collect personal information from children in a manner inconsistent with applicable legal requirements.
• If you believe that a child has provided information through the platform improperly, please contact us so that we can review the matter and take appropriate action.

If platform services, hosting infrastructure, support tools, or participating partners involve cross-border processing, information may be stored or processed outside your immediate jurisdiction where permitted by law.

• Where cross-border processing occurs, we aim to use appropriate safeguards, contractual protections, or service controls suitable for the nature of the data and the applicable legal framework.
• By using the platform and submitting information, you acknowledge that operational transfers may occur where reasonably necessary to deliver the service.

We may update this Privacy Policy from time to time to reflect legal, operational, technical, or product-related changes.

• The revised version will apply from the time it is published on the website unless a different effective date is stated.
• Users are encouraged to review this page periodically to stay informed about how information is collected, used, and protected.

If you have questions about this Privacy Policy, our data handling practices, or information shared through the platform, please contact us using the details below.

• Email: info@solarwindmart.com
• Phone: +91 9266242121
• Address: FIRST FLOOR, A-116, URB TECH TRADE CENTRE Greater Noida Expressway, SECTOR-132 Noida (Uttar Pradesh) PIN Code: 201304
• You may also use the contact form on the homepage for general support or privacy-related requests.